Data Deletion Policy

At SunMax AI, we value your privacy and are committed to transparency regarding how we collect, use, and protect your data. This Data Deletion Policy outlines the procedures for requesting the deletion of your personal information from our systems.

Our multimodal chat platform is designed with your privacy in mind, and we strive to provide you with control over your data at all times.

SunMax AI may collect the following types of data while you use our services:

• Account information (name, email address, profile picture)
• Chat conversations and message content
• Images, audio, and other media you share with our AI
• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies

We use this information to provide, improve, and personalize our services, as well as to ensure the security of your account.

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to delete your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

SunMax AI is committed to honoring these rights and providing you with control over your data.

You can request the deletion of your personal data through the following methods:

1. Account Settings

The easiest way to manage or delete your data is through your account settings:

• Log in to your SunMax AI account
• Navigate to "Settings" > "Privacy & Data"
• Select "Delete My Data" or "Delete Account"

2. Contact Us Directly

You can also submit a request by contacting our Data Protection Team:

When submitting a deletion request, please include your account email address and specify whether you want to delete specific data or your entire account.

Upon receiving your data deletion request, we will:

1. Verify your identity to ensure the security of your data
2. Process your request within 30 days
3. Send a confirmation email once the deletion is complete

Please note that some information may be retained for specific legal, security, or business purposes as outlined in our Privacy Policy. This may include:

• Information needed for legal compliance
• Data necessary to prevent fraud or future abuse
• Aggregated, anonymized data that cannot identify you
• Information required for legitimate business interests, such as accounting records

SunMax AI retains your data for as long as necessary to provide our services and as required by applicable laws. When your data is no longer needed, we will securely delete or anonymize it.

For inactive accounts, we may begin the process of data minimization after 12 months of inactivity, and full account deletion after 24 months, unless you request otherwise.

SunMax AI may use third-party services to help operate our platform. When you request data deletion, we will make reasonable efforts to ensure your data is also deleted from these third-party services, although some limitations may apply based on their own data retention policies.

For a complete list of our third-party data processors, please refer to our Privacy Policy.

We may update this Data Deletion Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on our website with the effective date.

We encourage you to review this policy periodically to stay informed about how we handle your data deletion requests.

If you have any questions, concerns, or requests regarding this Data Deletion Policy or your personal data, please contact us:

Our Data Protection Officer can be reached at dpo@sunmax.live

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