Digital Services Policy

Understanding how SunMax AI delivers its services to you

Service Delivery

SunMax AI is a digital service that provides artificial intelligence solutions through our web platform at sunmax.live. Unlike physical products, our services are delivered instantly through our online interface.

When you interact with SunMax AI, our system processes your requests in real-time, providing immediate responses without any shipping or delivery delay.

Account Access

Upon successful registration and payment (where applicable):

  • Access to your SunMax AI account will be granted immediately
  • You will receive a confirmation email with your account details
  • Premium features will be available instantly after purchase confirmation
  • Any subscription changes will take effect immediately or at the start of your next billing cycle, depending on the nature of the change

Digital Content Delivery

When using SunMax AI to generate content:

  • All generated content is delivered in real-time within the platform interface
  • Content can be downloaded, copied, or saved according to your subscription level
  • The delivery time for AI responses is typically within seconds, though more complex requests may take longer to process
  • In rare cases of service interruption, we aim to restore functionality as quickly as possible

Service Availability

SunMax AI strives to maintain 99.9% service uptime. However, occasional maintenance or technical issues may temporarily affect service availability.

We schedule maintenance during off-peak hours whenever possible and provide advance notice for planned downtime through our website and registered user emails.

International Access

SunMax AI is available globally with the following considerations:

  • Our service is accessible from any location with internet access
  • The platform supports multiple languages, though primary support is provided in English
  • Service quality may vary based on your internet connection speed and reliability
  • While we make every effort to comply with local regulations, users are responsible for ensuring their use of SunMax AI complies with their local laws

Refund Policy

As SunMax AI provides instant access to digital services:

  • We offer a 7-day money-back guarantee for new premium subscriptions
  • Refund requests must be submitted within this period through our support portal
  • Partial refunds may be considered for service interruptions exceeding 24 hours
  • Please refer to our full Terms of Service for detailed refund conditions

Contact Us

If you have any questions about our Digital Services Policy, please contact our support team:

  • Email: support@sunmax.live
  • Live Chat: Available on our website during business hours
  • Response Time: We aim to respond to all inquiries within 24 hours