Privacy Policy

Welcome to SunMax AI's Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our multimodal AI chat service at sunmax.live and related applications.

By accessing or using SunMax AI, you agree to the collection and use of information in accordance with this policy. We take your privacy seriously and are committed to protecting your personal data.

Last updated: March 22, 2025

We collect several types of information from and about users of our platform:

• Personal Information: Email address, name, payment information, and any other information you provide when creating an account or using our services.
• Chat Data: The text, images, and other content you share with our AI during conversations.
• Usage Data: Information about how you interact with our platform, including features used, time spent, and session information.
• Device Information: Browser type, IP address, device type, operating system, and other technical information about the device used to access SunMax AI.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies to enhance your experience and analyze platform usage.

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our AI chat services
• Processing payments and managing subscriptions
• Training and improving our AI models
• Personalizing your experience and content
• Analyzing usage patterns to enhance our platform
• Communicating with you about updates, features, and offers
• Responding to your requests and customer support needs
• Ensuring the security and integrity of our platform
• Complying with legal obligations

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics).
• Business Partners: Trusted partners who help us provide and improve our services.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have explicitly consented to the disclosure.

We do not sell your personal information to third parties for marketing purposes.

SunMax AI uses machine learning models to provide its services. To continually improve our AI capabilities:

• We may use anonymized and aggregated data from conversations to train and fine-tune our AI models.
• You can opt out of having your data used for AI training by adjusting your settings in your account preferences.
• We implement strict safeguards to ensure that any data used for training is properly anonymized and cannot be linked back to individual users.
• We never train our models on sensitive information or private conversations without explicit consent.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Regular security training for our team
• Continuous monitoring for potential vulnerabilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Portability: Request the transfer of your data to you or a third party.
• Restriction: Request restrictions on certain processing activities.
• Objection: Object to processing of your personal information.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us at privacy@sunmax.live.

SunMax AI uses cookies and similar tracking technologies to track activity on our platform and hold certain information to enhance your experience. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for:

• Keeping you signed in to your account
• Understanding how you use our platform
• Remembering your preferences
• Improving our services based on usage patterns
• Protecting against unauthorized access

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

SunMax AI is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take the necessary actions.

SunMax AI operates globally, and your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from those in your country.

We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including through the use of Standard Contractual Clauses where applicable.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

We will provide more prominent notice for material changes, including email notification for registered users. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of SunMax AI after we post changes to the Privacy Policy means you accept and agree to those changes.

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@sunmax.live

Address: SunMax AI Inc.
123 AI Avenue, Suite 500
San Francisco, CA 94103
United States

We're committed to addressing any concerns or questions you may have about our privacy practices.